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253-988-0696

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Frequently Asked Questions

 Below are answers to common questions restoration companies have about insurance claims recovery, payment follow-up, and working with Claim Bridge Services. If you don’t see your question listed, feel free to contact us directly. 

What does Claim Bridge Services do?

 

Claim Bridge Services helps restoration companies recover payments owed on insurance-related jobs. This includes follow-up with insurance carriers, recovery of funds paid directly to insureds, resolution of underpaid or denied claims, and collection of outstanding balances such as deductibles or out-of-pocket expenses.

Are you a collections agency?

 

No. Claim Bridge Services is not a traditional collections agency. We act as a professional extension of your business, focusing on insurance claim resolution, documentation support, and payment recovery while protecting your reputation and relationships.

What types of claims do you handle?

 

We handle insurance-related restoration claims including water mitigation, fire and smoke damage, mold remediation, abatement, and reconstruction services.

When should I involve Claim Bridge Services?

 

You should consider involving us when a claim has stalled or gone unpaid, payment was issued directly to the insured, a claim was underpaid or denied, your accounts receivable are aging, or your team lacks time to follow up with adjusters. Earlier involvement often leads to faster resolution.

Will you communicate directly with insurance companies?

 

Yes. We work directly with insurance carriers, adjusters, and policyholders to follow up on payments, clarify responsibility, and resolve outstanding balances.

Do you contact my customers?

 

Yes, when necessary—and always professionally. We communicate clearly and respectfully to explain payment responsibility, insurance processes, and next steps. Our approach is firm but customer-focused.

How do you get paid?

 

Our pricing is transparent and discussed upfront. Fees may vary depending on claim type, complexity, and level of involvement. Current pricing includes $40 per hour and 10% of recovered claim amounts (covered or denied). There are no hidden fees.

Will this affect my relationship with insurance carriers?

 

No. Our process is professional, compliant, and documentation-driven. We work within industry standards and focus on resolution—not confrontation.

Do you work with denied claims?

 

Yes. We review denied or underpaid claims to identify missing documentation, supplement opportunities, or payment responsibility that may fall to the insured.

Can you help with deductibles and customer balances?

 

Yes. We assist restoration companies with collecting deductibles and out-of-pocket balances owed by insureds when insurance coverage is limited or exhausted.

What information do you need to get started?

 

Typically, we’ll need a signed work authorization or contract, invoices, claim information, insurance carrier and adjuster details, and any prior correspondence or payment history.

Is my company locked into a contract?

 

No long-term contracts are required. We offer flexible options based on your needs and claim volume.

Who do you work best with?

 

We work best with restoration companies that perform insurance-related work, want to improve cash flow, are tired of chasing payments, and value professional, ethical follow-up.

Still Have Questions?

 If you’d like to discuss your claims or learn more about how Claim Bridge Services can help your restoration company, we’re happy to talk. 

Schedule a Consultation

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